It looks much better from the front - no more than 1mm to 2mm putty
thickness.

Basically the beading has been cut oversize, so rather than shave
it to size they have just forced it to fit with "They All Do That".

Just be glad he doesn't fit tyres :-)

It's a 9-glass-panel door, so I'd potentially be in the market for 9x
10mm SG panels if I end up having to fix this myself (which I would say
is quite likely). Are you in the business? If so, I may well have an
order for you on monday PM. If not, I'll try a local glazier - at least
I know what to ask for now.

No :-)
o Price out the glass carefully in the various thicknesses
---- cutting charge may be more important :-)
o You can also get bevelled flat SG which can look very nice
---- although thicker plain glass looks nice vs "a bit wimpy 4mm"

Can't recall the thermal/acoustic benefits of 4-7-10mm SG.

If you have a vapour deposited brass letterbox without a knocker,
or no knocker or doorbell, couriers *love* to bang on glass panels.
Rattling a spring loaded flap doesn't do it for them, they want to use
it as a pager to you, the dead & the next life by acoustics alone.

When they break leaded glass again they'll be put in the next life G.
--
Dorothy Bradbury