On Sat, 28 Feb 2004 23:15:20 UTC, Martin Angove
wrote:

It's the way that they expect you to pay for their mistakes which I'm
begining to loathe. Twice now they have sent me an incorrect part, but
before sending the correct one out they have insisted that I post the
other back at my own expense complete with their "returns number".

I had to return something this week. If it's under 750g, I get them to
send me a prepaid label. Rang them yesterday, got returns number, label
arrived this morning, part now in post back to them. Yes, they want to
charge you for replacement and credit later but they are not alone in
that.

--
Bob Eager
begin by not using Outlook Express...