John Rumm wrote
I see they have finally gone live with the new site.
............

Lets hope they've done away with the two-stage ordering system.

Two weeks ago I placed an order on-line and then checked it on-line to
make sure it was all in order.

When the stuff arrived an item was missing. Not simply out of stock,
but completely missing from the paperwork.

I checked back on their web site and there it was, still there slap
bang in the middle of the list.

When I queried it, I was informed that web orders are printed out and
then manually re-typed into the ordering computer.

That probably explains a great deal !

I'm still astonished that they don't check the number of items, or even
use the total cost as a check-sum, that would reveal missing items nad
wrong quantities too.
I hope the new system is a bit more joined up than the old one.