"Winston" wrote in message
...
Jim L. wrote:
Today I tried to return my Craftsman clicker /ratchet torque wrench for
a
replacement because the lock-unlock
switch is defective. Sales associate told me they only guarantee hand
tools
having moving parts for one year. Hammers and screwdrivers are examples
of
those with the "forever" warranty. Since ratchets have moving parts they
are
only warranted for one year. I don't know what to say about adjustable
wrenches, pliers, gas torches,universal joint sockets, hand braces,tape
measures, micrometers, and so on into the night. Any others run into
this
policy? Jim

Salesperson smirked when I brought back a 1/2" Craftsman drill for
repair/replacement. It was two years old.

"Unless you bought an extended warranty when you bought the drill,
there is nothing we can do for you."

I went home, tossed it in the trash and bought a Makita.
It works real well.

--Winston


I bought a new 3/8' VSR drill from Sears many years ago while working on the
castle. Died in about ten days. I returned it and was told that they would
gladly repair it for me. Probably take a week. Nope, says I, I just
bought this drill and need it now, not next week or in two weeks. Now!!

I was handed a second drill. Same routine. Lasted a few days less than the
first one. Took it back. Same routine from them, same rebuttal from me.
Got a third one.

It lasted about a week. Took it back. Same routine, but this time I said
I'd had enough fun driving back and forth exchanging drills that aren't
worth owning. Talk about a slow learner! Got my money back and bought a
similar drill, B&D, one of their top end models. Cost (lots) more money, but
it's still running after 20 years. I'll never again buy a Craftsman
electrical tool Not worth it if you use them for serious work, at least not
to me.

Harold