Power tools have never been covered under their forever policy.

I have, however, gotten a replacement on one of their DigiTork digital
torque wrenches before - no questions asked. In fact, they didn't have the
same model as I brought in so I got to pick whatever one I wanted. Got a
real nice upgrade in the process.

Robert

"Winston" wrote in message
...
Jim L. wrote:
Today I tried to return my Craftsman clicker /ratchet torque wrench for
a
replacement because the lock-unlock
switch is defective. Sales associate told me they only guarantee hand
tools
having moving parts for one year. Hammers and screwdrivers are examples
of
those with the "forever" warranty. Since ratchets have moving parts they
are
only warranted for one year. I don't know what to say about adjustable
wrenches, pliers, gas torches,universal joint sockets, hand braces,tape
measures, micrometers, and so on into the night. Any others run into
this
policy? Jim

Salesperson smirked when I brought back a 1/2" Craftsman drill for
repair/replacement. It was two years old.

"Unless you bought an extended warranty when you bought the drill,
there is nothing we can do for you."

I went home, tossed it in the trash and bought a Makita.
It works real well.

--Winston