"Jim L." wrote in
. com:

Today I tried to return my Craftsman clicker /ratchet torque wrench
for a replacement because the lock-unlock
switch is defective. Sales associate told me they only guarantee hand
tools having moving parts for one year. Hammers and screwdrivers are
examples of those with the "forever" warranty. Since ratchets have
moving parts they are only warranted for one year. I don't know what
to say about adjustable wrenches, pliers, gas torches,universal joint
sockets, hand braces,tape measures, micrometers, and so on into the
night. Any others run into this policy? Jim



As far as I am aware (last week), the salesman had no clue what the real
policy was. I've returned several over the years, including last week.
I have only once been questioned, a few years ago, and it was as he was
handing me a brand new 3/4" drive long wratchet in exchange for the broke
one. He asked 'so just how long a pipe did you have on that?" I replied
"Oh, about 6'", he just smiled. I went about my way.

Now, there IS a difference....if the wratchet says "Sears", there is no
warranty to speak of, the wratchet must say "Craftsman" to be covered
under the warranty. The "Sears" brand of tools is cheap
China/Tiawan/whoever ****.

--
Anthony

You can't 'idiot proof' anything....every time you try, they just make
better idiots.

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