Jim L. wrote:
Today I tried to return my Craftsman clicker /ratchet torque wrench for a
replacement because the lock-unlock
switch is defective. Sales associate told me they only guarantee hand tools
having moving parts for one year. Hammers and screwdrivers are examples of
those with the "forever" warranty. Since ratchets have moving parts they are
only warranted for one year. I don't know what to say about adjustable
wrenches, pliers, gas torches,universal joint sockets, hand braces,tape
measures, micrometers, and so on into the night. Any others run into this
policy? Jim

Salesperson smirked when I brought back a 1/2" Craftsman drill for
repair/replacement. It was two years old.

"Unless you bought an extended warranty when you bought the drill,
there is nothing we can do for you."

I went home, tossed it in the trash and bought a Makita.
It works real well.

--Winston