I actually wrote a long 3 page letter and sent a copy to them and the
BBB, but never heard a word from them. I initially didn't post the
problems because there were so many.

Here is a few:

1. First install date, door delivered with the incorrect frame size.
Original salesmen didn't measure it correctly
2. Second install date, they were a no show
3. Third install date, they didn't paint the outside frame like they
had stated they would. Then totally denied they ever promised to do
so. I just ended up doing that myself.
4. The so called customer service person NEVER answered her phone when
I called. I left messages at least 5 different times and she claimed
she never received any of the messages. Either she is not telling the
truth or they have a BAD voice mail system.
5. The salesman AND installer total missed the security installed in
the door. Of course, I missed this also. But that installer total
removed the old frame and he had to see the security wiring at that
point and he very mentioned about the need to reinstalling the
security pads. Of course, I found out later that night that I could
set the security because the system thought the front door was opened.

After the fact after I did the frame painting and installed the
hardware, all is good. The door itself looks great, I just wish they
would have done more of a professional job