In article , (Steve) writes:

| You can get your money back, per Federal law.

(Note that I'm not the original poster, so it wouldn't be my money.

| It applies to both Visa
| and Mastercard charges. Checkout:
|
| http://caag.state.ca.us/consumers/general/creditc.htm

I've read this (IMHO somewhat overly optimistic billing rights summary,
but I was actually looking for a description of the mentioned customer
satisfaction policy.

| ddl@danlan.*com (Dan Lanciani) wrote in message ...
| In article , (Mike) writes:
|
| | If you had paid with your credit card, you most likely would have
| | gotten back 100% under Visa/Mastercard's customer satisfaction
| | policies.
|
| Where are these customer satisfaction policies documented?
|
| Dan Lanciani
| ddl@danlan.*com