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Lifespan of a condensing boiler?
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46
Andy Hall
Posts: n/a
On 23 Oct 2004 21:20:14 GMT,
(Andrew
Gabriel) wrote:
In article ,
"G&M" writes:
"raden" wrote in message
...
Of course they know the design faults
If they do and have an ISO9001 certificate then report them !!
ISO9001 does not require that they fix design faults,
unless they were silly enough to say that they would
do so in their Quality procedures.
Thus is the difference in meaning of the word "quality".
It doesn't mean that anything is any good, just a measure of whether
you do what you say you are going to do.
Quality managers revel in this stuff and talk about "delighting" their
customers. This has always concerned me.
..andy
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