In message , G&M
writes

"Ed Sirett" wrote in message
news
On Fri, 22 Oct 2004 18:57:13 +0100, G&M wrote:

So what parts do you find die most often ? And is the information fed
back
to the manufacturers to stop them carrying on using a faulty design ?

Yeah right. Like they would want to know. The only time the makers would
listen is when the design is so truly abysmal that they have a warranty
issue.

Having in the past as an R&D director with a fairly well known electronics
company sat down for several days each quarter with the Q&A manager to get
on top of field reliability problems I think you will find those makers do
want to take note of the failures, though obviously attending to individual
complaints is much harder. But service centres and suchlike are a prime
source of good data for reliability analysis. It isn't just a case of
warranty issues, a reputation for dying after 'n' years is just as damaging
as people start believing you've actually designed it to be so.

You's not be from round 'ere are you




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geoff