On Fri, 8 Oct 2004 08:35:51 +0100, "Paul C. Dickie"
wrote:

In article , IMM
writes
"chris French" wrote in message
...
In message , Andy Hall
writes
On Thu, 7 Oct 2004 21:10:44 +0100, "Paul C. Dickie"
wrote:
Do they *really* want to drive customers away, never to return?
You're making a big assumption that customers won't return
When it's easy to order and shipments work, most people have pretty
short memories.
Indeed.

Mr Glib-Simplistic seems to have overlooked the perfectly obvious point
that, once customers have found alternative suppliers -- some of which
may be only a short drive away and may have a friendly face rather than
a disembodied voice on the end of a 'phone line -- they may not perceive
any desire to return to a company that seems unable even to give a ****
for their business. But that's Andy Hall, isn't it? He even likes the
way that Dyson suction cleaners are overpriced...


It seems as though the reality is that you tried to order some stuff
for a job and were thwarted in doing so.

Why did you try to do so in the first place? Simple. it was
because you didn't want to spend the time looking for other suppliers
on the net or in bricks and mortar places locally.

In due course you will probably go back to net suppliers simply
because it saves time as do most people who use net suppliers.

Why do people go to B&Q warehouses? Again simple. You are more
likely to find more of the things you want there than in smaller DIY
sheds and on average probably cheaper.

I am sure that most people view Screwfix in the same way - a
convenient one stop shop with reasonable prices on most things and in
general giving good delivery.

Nobody is denying that their move has been a shambles.

Does it mean that it will affect there market position in three months
time?

Very doubtful.


..andy

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