"Paul C. Dickie" wrote in message
...
In article , IMM
writes
"chris French" wrote in message
...
In message , Andy Hall
writes
On Thu, 7 Oct 2004 21:10:44 +0100, "Paul C. Dickie"
wrote:
Do they *really* want to drive customers away, never to return?
You're making a big assumption that customers won't return
When it's easy to order and shipments work, most people have pretty
short memories.
Indeed.

Mr Glib-Simplistic seems to have overlooked the perfectly obvious point
that, once customers have found alternative suppliers -- some of which
may be only a short drive away and may have a friendly face rather than
a disembodied voice on the end of a 'phone line -- they may not perceive
any desire to return to a company that seems unable even to give a ****
for their business. But that's Andy Hall, isn't it? He even likes the
way that Dyson suction cleaners are overpriced...

The trouble is you are confusing perfectly obvious to you to perfectly
obvious to everyone. Mr Glib-Simplistic wasn't saying returning customers
were right to return, just that they probably would. When they do,
sheep-like to the fold, you will be in the unenviable position of admitting
Mr G-S was right!


--
Bob Mannix
(anti-spam is as easy as 1-2-3 - not)