I recently purchased a 'high quality' sofa, chair and ottoman from a
local upscale furniture store. We wanted a color that wasn't
available in the store, so the set was special ordered from the
factory. 4 months later the set arrived -- all the seams on the
furniture are crooked, there are black spots througout the fabric, and
there are loose threads abound. It does not at all look like the set
on the store floor. There were no black spots on the fabric swatch
that we were given to choose color.

Unfortunately, when the furntiure was delivered, my wife paid the due
balance by check. We have told the store that we want a refund.
After 30 days of discussions with the salesman and sales manager, the
best that they have offered is that we can choose another set from
their store and pay a 10% restocking fee.

I would appreciate opinions on the best way to return the furniture
and recover our full costs.

Thank you,
Stewart