John Davies wrote:
My 10 month old 7x16 ft segmented garage door has developed a series
of small buckled areas up the center of the outside skin of the door,
and it sags down slightly when open. When closed the bow is still
visible.

I called the local dealer and the service guy checked it out and the
first thing he said was, "What did you do to that door!?" He told me
that the door is very stout and he has "never seen one bend that
wasn't hit by a car." He seems to think I bumped it and am not willing
to admit it. To the best of my knowledge there has never been an
incident like this and there are no marks on the outsdie of the door.
I supose someone could have bumped it when I wasn't home, but visitors
always park at the curb.

I was _really_ ticked by his attitude, but I don't know what to do as
a next step, other than to call my insurance company and pay the
deductible to get it fixed and repainted. I think the door guy's
attitude sucked. Maybe I should write to the door company's president?

I have always thought that the customer should be given the benefit of
a doubt in cases where the cause of a prodsuct failure can't be
determined....

The cost to repair it would be about $800 not including the paintwork.
New it is about $1200.

Comments?

So, did he refuse warranty service on the door or not? Absent proof that the
door was abused, the door section should be replaced under warranty (that's
assuming it *is* under warranty, although I've yet to see a decent door with
10yr warranty). Without seeing pictures, it's hard for any of us to guess at
the possible failure mode.