On Sat, 18 Sep 2004 22:23:54 -0500, Leonard Martin
wrote:

Hello All,

I recently took my Yamaha tuner in for repair to a guy from another
country. He could (or would) not clearly answer this question, so I ask
it here.

Yamaha is one of the most pleasant companies to deal with when it
comes to service literature and replacement parts. If you're an
authorized service center, they are fantastic. I order from their
professional audio division parts department several times a month and
I imagine that their consumer electronic and musical instrument
divisions are no different.



In the old days of my youth there were Photofacts to provide schematics
for radios and TVs, and lines of replacement parts, like Mallory, for
the relatively few brands of radios and models there were. There were
also books to look in and parts suppliers to go to in order to pick out
your part from the limited universe of replacement parts and then go get
it.

But NOW...my goodness, there are thousands and thousands of brands and
lines of electronic equipment made in every country in the world!! How
do repairers of electronic equipment speedily get schmatics and parts
for all that stuff, when there are no Photofacts, and no local parts
house to go to? You may say, contact the manufacturer, but it's hard for
me to believe all the electronics manufacturers are eager to ship out
tons of parts each year.

In my experience, the manufactures parts departments only want to deal
with you if you are one of their authorized service centers (you have
an account with them and know the part number of what you want).

If you're an authorized dealer, they will grudgingly sell you
replacement parts (you have an account with them but they have to look
up the part numbers based on your description of the part).

If you're a consumer or independent repairman you're probably outta
luck. The manufacture will refer you to a dealer or service center.
The dealer or service center will then decide if they want to be
bothered ordering you the parts or service literature you need.


Dave

Please put me out of my misery and answer my question. The curiosity is
killing me. :-)

(I bet this is old hat here. If so, please tell me a thread to look for
and where.)

Leonard



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