Thanks for your responses. I am glad to know that It is what everyone else
has told me.I have some calls into the company but I have been getting the
run around. They keep putting me through to Customer Service, I really want
to speak to the Service Manager. I guess the technician did not put in an
incident report either. I want the Service manager to tell me what he
thinks, and if he agrees that it was not "our" fault for having faulty
equipment.

Thanks again for all of your help!