"Paul R" wrote in message
...
Sorry, but I must express my own experience. In fitting my DIY kitchen,
any
time I had a problem (like dented sink unit or bashed in corners of
panels)
B&Q resolved the matter at their cost without any delay or issue.

Yes, I can agree with you on that. Their returns policy is probably beyond
reproach. However, they do not understand the concept of the sale of goods
act, as do none of the other high street stores.

My gripe, is what they sell and the quality of it.

Having seen the company from the inside, I have never bought anything from
them since. No further comments on that.

The ONLY negative was when I had half fitted the sink into the worktop
cutout, and found I was a couple of clips short. B&Q couldn't help
(although I could have returned the sink!) and the manufacturer took a
week
to send me some - in stepped Howden Joinery, who gave me a pack of clips
at
no cost, which solved my problem.

This is where Buy and Queue fall down. They offer the product but
can't/won't offer the individual minor parts that you may require. This is
caused by their buy to price policy, which results in Chinese contractors
supplying them with kits that does not allow them to give you the odd screw
that may be missing.

So I personally would not slate B&Q

Oh, I would, without question.

and I am entirely happy with the quality of their carcases and fittings

For the price you pay, I can not doubt you.

(I bought my doors and handles elsewhere).

Were they better and or cheaper?


Dave