"George" wrote in message
...

"Curmudgeon" wrote in message
...
I have a friend who supplies vendor support to both chains over an
entire
region. His take?

If you know exactly what you want and need little or no help/advice, go
to
Lowes. Great stores, clean and well laid-out, but mediocre to poor
customer service and inexperienced (read low paid) help.

If you want good advice and excellent customer service, go to HD. Their
stores aren't as pretty or as well organized, but they pay better than
Lowes and attract older associates who have a lot of experience.

BTW , if you've ever wondered by HD aisles aren't numbered....it's so
their
employees CANNOT refer you to an aisle number, but must take you there
instead. I know it doesn't happen 100% of the time, but it's a good
indication of where their head is.

Every HD I have been in has numbered aisles.



I guess this thing has turned into something similar to a
Catholic/Protestant, Ford/Chevy type argument. I'm definitely on the side
of Lowe's. Never had a bad experience with them whatsoever. I simply
prefer them to HD, but I guess it's mainly a subjective thing. In contrast
to what others have posted, I've found their employees very knowledgeable,
and I ain't no novice in home repair, etc.

Garrett Fulton




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