I have a friend who supplies vendor support to both chains over an entire
region. His take?

If you know exactly what you want and need little or no help/advice, go to
Lowes. Great stores, clean and well laid-out, but mediocre to poor
customer service and inexperienced (read low paid) help.

If you want good advice and excellent customer service, go to HD. Their
stores aren't as pretty or as well organized, but they pay better than
Lowes and attract older associates who have a lot of experience.

BTW , if you've ever wondered by HD aisles aren't numbered....it's so their
employees CANNOT refer you to an aisle number, but must take you there
instead. I know it doesn't happen 100% of the time, but it's a good
indication of where their head is.




"Edwin Pawlowski" wrote in message
m...

"larrymoencurly" wrote in message

"gfulton" wrote in message
...

this is the type of thing I constantly hear about Home
Depot. If you've got a Lowe's hardware around you, give
them a try.

I live near a Lowe's and a Home Depot in NW Phoenix, and the Home
Depot has been a lot better than the Lowe's.
I've never had such bad service, except at
Best Buy and CompUSA.

And the list goes on. It varies from store to store in each chain. Some
get a handful of good employees that keep you coming back. Others in the
same neighborhood get the morons.

In town A, Lowes good, HD, bad. In town B, Lowes bad, HD good. In most
any
town, local store better than any chain.
Ed