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David
 
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Default What ever happened to service manuals?

Sorry, but that info is simply not correct.
The Magnuson-Moss Warranty act applies to an implied warranty of
merchanability (product will do what it was sold to do) and the written
warranty period (unit must be exchanged or repaired during the warranty
period).

There are no US federal laws regarding manufactures having to provide
repair, repair parts, service information to anyone outside of the company.
Manufactures do sell the information to authorized servicers in order to
keep them as warranty stations for them.

As far as parts prices go, there are also no laws regarding parts pricing.
If you ask any manufacture the $30 portable cd player you bought at Wally
World has a LIST price of $199, so they can justify selling of the cd
mechanism for $100 as a part. Basically making it so they do not have to
stock any parts for it ever.

David

"Bob Monaghan" wrote in message
...

In U.S.A., the Magnuson-Moss Consumer Protection Act (orig. 1976 IIRC, as
amended ;-) sets requirements for support and service, basically an
extension of anti-trust laws in some areas, e.g., Mfger must provide parts
or manuals and so on to independent repair outlets even if in competition
with them etc. for various periods of time (typically 7 years on
photo gear, electronics etc.) after last sale in interstate commerce...

Usual workaround is to require a prohibitively large minimum order so only
bonafide repair shops will invest in manuals and repair parts etc. ;-)

hth bobm
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