DIYbanter - View Single Post - Problem with new water heater (electric)

(Robert) wrote:

The water heater is just a month old. Now, what recourse is available
for me? Whom should I talk to (1) the plumber - who installed it or
(3) Lowes - from where I bought it.

You bought the heater directly from Lowes and then hired a plumber to install
it?

That puts you in a tougher position. Still, the plumber has some obligation to
confirm that the unit is working properly. While it sounds as if the basic
plumbing is correct, there could be a problem with the dip tube, thermostat
settings or heating elements.

Call the plumber and ask him to come back and check it out. Once you figure out
what's wrong, you can negotiate with the plumber over whether or not the problem
was there to begin with or occurred after the install. Even if it is possibly a
new problem, the plumber may offer to reduce his rate. OTOH, if you can confirm
the problem was there since day 1, he should have caught it on install.