After a few mails and no response I got ****ed at them , they
responded but only asking for more info and no further response or help.
Bunch of Bull **** wouldnt you say.

Buy Anderson , on my complaint on a door seal not " Looking " right
they sent me Free a whole door kit of weatherstripping Free. Must be a
150$ worth of everything.

Pella , no service after all this time and 4 emails.