On 04/06/2021 11:55, T i m wrote:
A while back (start of Covid) I asked here about experiences re online
prescription deliveries and started using the Boots service because:

1) They were our local / normal pharmacist.

2) Someone suggested they used them and they had been fine.

I think I also remember someone saying they were hopeless and I think
I may now be leaning that way. ;-(

However, it may be down to expectation so I just wanted to check here.

Assuming I don't have the full login to the medical system (I think
I'm supposed to present my photo ID at my doctors to get 'signed up'
and as I don't have any I didn't take that any further ...) I may have
only been able to 'request' Boots online fulfil my prescription by
requesting authority from my doctor?

Now, they have been sending them though monthly (just 1 box x 5mG
Amlodopine) but it seems I have to 'request' them monthly, not what I
thought I was going to have to do.

Unfortunately their email-reminder ends up in my spam folder so unless
I check I can miss the reminder and run out.

So, can anyone confirm if I should be able to get at least say 1 years
worth of prescriptions delivered (monthly presumably) *without* having
to keep requesting them please?

Boots Online customer service seem worse than useless. ;-(

The online pharmacy service isn't really part of the main Boots online
presence, AFAICS. I think it's really more like a big pharmacy branch
that has some boxes to post stuff in. They have their own phone number,
which is only manned a few hours a day, but which does get answered.

I don't leave them to do the repeat prescriptions, but order stuff from
the GP myself when I need it, and the GP's system has the correct Boots
branch on their records. No complaints.

I suggest that you ring the Boots online pharmacy number and discuss the
issue with them.



Cheers, T i m

p.s. And why the fcuk do they have to put the box of tablets, in a
plastic bag, in a box ... so big that won't go though the fairly large
letter box.

Same here. I guess it's easier for them that way.