On Wed, 2 Jun 2021 11:47:38 +0100, R D S wrote:

"I'm afraid I can't discuss the order with you sir, I would have to talk
to Mrs...."

Bought / ordered in her name?

I'd called Aldi,
To let them know they've not sent a battery/charger with the cordless mower.

Was it supposed to be in the same box or comes 'extra' OOI (just
interested to know how it got excluded if it was supposed to be in the
box). Or maybe it was an extra combo?

Bureaucracy has gone too far hasn't it?

I guess if you were asking for the results of her medical tests or
something that might be considered 'private' or even likely to be a
gift, you can see why they might need to interpret the rules
'strongly' but a customer service enquiry on a battery mower ... ;-(

So I guess the question of 'is it bureaucracy gone mad' may be down to
if there is any granularity in 'the rules' and if the Aldi rep applied
them correctly or not?

Cheers, T i m