On 28/04/2021 09:56, gareth evans wrote:
Been waiting in all day for a parcel delivery, and then
receive an email saying not only has it been delivered,
but that is was handed to me personally, BUT NOTHING
HAS ARRIVED AT ALL.

Obviously now need an email address or a telephone no
to talk directly to a human, but either are impossible
to find on their web page.

Tried using the assistant, but you just go round in circles.

How the hell do I get Amazon to investigate and then correct
matters, for the web site for this item continues to insist
that it has been delivered and there is no option against the
purchase to register the dissatisfaction?

That was done to me. Got money back without a quibble.

So I ordered another, and then some time after that was received a call
from a neighbour with the original item.

I do wonder how Amazon make a profit!