Foxwell NT301 OBDII code reader

Worked fine a year ago.

In my trunk for a year, but car is white so it doesn't get that hot,
doesn't get that cold because it's Maryland.

Now, no matter what button I push I get the One-Click I/M ReadinessKey
report.

I'd like to get DTCs, trouble codes!

Apparently a CD came with it, but I can't find that, so maybe I can DL
the software from Foxwell. Can't find it, can only find update
software.

OKay, that's good enough.

I download the NTWonder update file, but it's named
NT+Wonder+Installer_NT301_V5.20_20171107.pdf

It's labeled a PDF file, but it it won't display as a pdf file, or at
all, in either of two pdf readers.

So I rename it to be an .exe file. Then it won't run "on this
computer", windows 10.

Before I write to them, I wanted to see if you guys know what I am, or
they are, doing wrong. ???


Foxwell seems to be a respected company, and this device has a 4.5
rating out of 5 on over 12,000 ratings.

OTOH, one guy who gave it 1 star says "Tech support on the
manufacturer's website is a joke at best with broken links or updates."
That's what I've got, a broken update, and I also came across this page
https://www.foxwelltech.us/page-view.html that says

DEAR CUSTOMER
Thank you very much for visiting our website. Please note that we have
two websites, but you have no access to both websites with your
account** due to technical reasons.
You have to register** on one of the two websites according to the
actual situation. Should you have any issues, please feel free to
contact us

**But there is no way to register or log in!! Sound like some madman
fiddles with their website in the middle of the night.