In article ,
alan_m wrote:
On 26/02/2021 16:45, Dave Plowman (News) wrote:
In article ,
alan_m wrote:
That is the way it works. The regulator will automatically transfer
all business to a new supplier with the option that you can change
without penalty within 40(?) days. It's up to the new supplier to
refund any credit you may have built up but equally no debits are
forgotten - all of it is transferred across.

This happened to me. Took quite a bit of time to get the refund - over
a year. Bet they'd have been quicker collecting any debt.


One good reason to have a bill (paper or on-line) for your own records
rather than just relying on the DD amount which you suggested was
adequate.

Eh? There was no question of what was owed. Just the time taken to pay
out. No type of bill would have made any difference to that.

I believe that after a few of the early energy supply company failures,
where some had some poor record keeping, the regulator has seriously
tightened up the checking of existing companies and the vetting of new
companies.

--
*Black holes are where God divided by zero *

Dave Plowman London SW
To e-mail, change noise into sound.