In alt.home.repair, on Thu, 19 Nov 2020 21:32:58 -0500, Ed Pawlowski
wrote:

Never a fan of GE appliances but it is what the builder put in the
kitchen of our house. We upgraded the models but stuck with the brand.
For the most part, they are OK but after 22 months, the garbage disposal
died.

Aren't 90% of all garbage disposals made by inSINKerator? Is GE one of
the exceptions?

Went on line, made an appointment and a repair guy came out five days
later. He found the problem, an internal seal let water into the
electrical portion, dead short. OK, I'll order another and be back next
week. There was a $99 service call even under warranty after one year.

First problem, they brag they have most parts on the truck. He did have
the smaller 1/4 hp but not the 1/3 hp model. Why not carry the better
one and offer to up sell? Of course the model was not readily available
so the appointment was moved another week. Meantime, it was delivered.

The morning of the appointment I get a call and a recorded message that
all calls are recorded and the line goes dead.

Of course. The tape recorder didn't want to be recorded. Who knows the
dangers of being recorded better than a recorded message?

Half hour later I get an
email "Thank you for rescheduling your appointment"

Yes, it was nice of you. Reminds me of the email a girlfriend sent me,
"Thank you for breaking up with me." I don't remember doing that.

They moved it to
Thursday. I called immediately but did not good. The snippy customer
service person just said "be sure to answer the phone" and hung up.

LOL But t hey emailed you.

Today the same guy came out and quickly made the change for $69.

Lesson learned. I can no longer crawl under sinks but my first

It's really hard to lift a disposal when it's at arm's length. I think
last time I used a small** floor jack. It made an enormous difference.
The rear wheels stuck out from the cabinet and I can't remember if I
found a box of the right height to make the jack horisontal or I just
skipped that part.

**I had bought a medium sized floor jack but it's 80 feet from my house
to the parking lot and it was a real pain to bring it back and forth, so
I bought the mini version Big Red or something like that. It's so much
easier to work with a strong to lift any of the last 6 cars I've had.

I guess even the medium sized jack could have worked for the disposal
but I'd have to put some padding between it and the door frame, the
floor of the cabinet.


inclination was to just dump the POS and put in an InSinkErator or
Kitchen Aid like I've had in the past. Would have cost a few bucks more
but they last for many years.

The only thing GE did was assure I will never buy anything from them
again.

It's good to have assurance.

The repair guy that came out was good, he has no blame but has
little support.