In article , rick
writes
On 03/11/2020 16:46, John Rumm wrote:

Did they not have any record at all of the first report you made on
their web site?

The first report was me putting in a fault call last week - which was
after the service - they have that, just no knowledge of service.

I did ask when do you expect to do service then - when they are quiet.
Take it up with Ofgem.
--
bert