On 03/11/2020 13:00, rick wrote:
snip
So this whole scenario including 'Phantom Service' could just be down to
shoddy admin.Â* Certainly seem to not talk to each other, or have good
system for tracking.

That could well be a result of their having grown faster than expected
because they have a better offer than competitors - so cock-up rather
than conspiracy.

--
Robin
reply-to address is (intended to be) valid