Roland Perry wrote:

The staff say it's the fault of Parcelforce (who they claim deliver
all these warehouse-store things,

That's true, I've had next-day click & collect items which had a
parcelforce label addressed to

"The Manager, Screwfix, XYZ Town"

I was surprised they didn't piggy-back the customer orders on their
regular (daily? they seem to have plenty of lorries) stock replenishment
runs.