On Thu, 15 Oct 2020 15:18:27 +0100, John Rumm wrote:

er stupid question. Was the POTS working? If not it's far easier
to
report that fault and get it fixed which invariably fixes the DSL
than try and report a DSL fault.

Yeah, phone was fine. It turned out there was an extra box of tricks
connected in the line path - may have been a DACS or similar[1]. But
while voice was fine, DSL was not going to get through it.

Yeah DACS would kill DSL. Not very common though, I think there are
one or two around here or at least at oone place the box is attached
to a pole but of course it may no longer be in service.

[1]Not sure if the attending tech actually specified what it was or not,
or whether it was just lost in translation before I got to hear about
it.

ADSL or VDSL? For the latter maybe they forgot to change the
jumpering to loop the line via the VDSL cabinet or for some strange
reason removed it.

--
Cheers
Dave.