On 15/10/2020 10:10, Dave Liquorice wrote:
On Thu, 15 Oct 2020 01:28:32 +0100, John Rumm wrote:

There was just not a path through the tech support scripts that would
accept "just ignore the effing computer, concentrate on why the router
can't get DSL sync, and send openreach out to fix it!"

er stupid question. Was the POTS working? If not it's far easier to
report that fault and get it fixed which invariably fixes the DSL
than try and report a DSL fault.

Yeah, phone was fine. It turned out there was an extra box of tricks
connected in the line path - may have been a DACS or similar[1]. But
while voice was fine, DSL was not going to get through it.

[1]Not sure if the attending tech actually specified what it was or not,
or whether it was just lost in translation before I got to hear about it.


--
Cheers,

John.

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