On Thu, 15 Oct 2020 01:28:32 +0100, John Rumm wrote:

There was just not a path through the tech support scripts that would
accept "just ignore the effing computer, concentrate on why the router
can't get DSL sync, and send openreach out to fix it!"

er stupid question. Was the POTS working? If not it's far easier to
report that fault and get it fixed which invariably fixes the DSL
than try and report a DSL fault.

--
Cheers
Dave.