They may well print that, but they do not always invoke it. I guess you get
the odd company who feels they can get a lucrative contract out of a job
from time to time.

I think they always cover themselves with the small print as I'm sure they
get some real dogs of systems to look after!
Brian

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This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

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Note this Signature is meaningless.!
"rick" wrote in message
...
Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate. (both were at cost
separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ... it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent a
guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit
it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of boiler
knock 10% off per year, to get to current value. If repair greater than
40% of this value they will class as uneconomical to repair ... and quoted
some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.