On 21/09/2020 12:10, williamwright wrote:
On 20/09/2020 17:58, Harry Bloomfield wrote:
In Lidl yesterday, two tills open out of maybe six, with long queues
at both, we joined the end of the queue of one. After a long wait, we
got to begin plonking our purchases on the conveyor, at which the
woman on the till announced she was closing for a break, with the
announcement of an alternative till being opened. The entire queue had
to move to a fresh till, us expecting to at least be dealt with she
refused and told us to go join the back of the new queue.

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers
like this? If they know they are going to be closing a till, why don't
they advise people attempting to join a long queue and at least deal
with those already having queue up.

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.

This happened to me in Asda a while back. I wrote my details down, put
it on the counter, and set off out with my trolley. A guy tried to stop
me so I said I've left my details; they could come to my place and count
up and then invoice me. All hell broke out. The rest of the queue
started to do the same thing. It got chaotic and slightly physical.
Finally a manager took over a till and dealt with the queue.

Its amazing that they can't work out how to deal with situations like
this so as not to further upset customers who are already going to be
pretty narked by that stage...

Contrast with an experience in Waitrose, we got the checkout and
unloaded the trolley onto the belt, when the cashier worked out there
was a fault with the till and she could not process the sale. So she
apologised for the inconvenience, called a manager over, and they opened
the till next to us, and between them transferred all the shopping to
the new belt ready to process. All we needed do was watch, and then step
to the head of the new queue, with those behind us asked to join the new
queue in the same order.

As I
reached my car another manager came up to me and said, "We have your
picture. You will be banned from all Asda shops indefinitely." I told
him to **** off.
It's not like me to be like that but I was riled.

Careful, they might increase the penalty and only ban you for a month :-)

(although to be fair to ASDA - at peak lockdown, they were the only
local supermarket where I could actually get a delivery slot!)


--
Cheers,

John.

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