DIYbanter - View Single Post - Unfortunately your phone is not compatible ...

Dan Espen[_3_]

writes:

"Unfortunately your phone is not compatible
Not all phones are made to work with Xfinity Mobile, but you can still join Xfinity
Mobile by trading in your current phone and buying a new one."

Has anyone ever seen the above msg ? We are trying to switch phone
carriers and the agent with Xfinity kept getting the above popup
msg. We were told a number of reasons why this could happen: "Phone is
the wrong technology", "Phone has wrong antenna", Not compatible IMEI
number.
These are "Galaxy 10+" phones, 3 months old !

Don't know much about phones.
Any help is appreciated.

The S10+ is 5G compatible.

Maybe it meant Xfinity doesn't do 5G?

--
Dan Espen