If it came pre installed often its hidden in a secret partition on the
drive.
Have you been able to look what crapware is running at start up? Can it run
in safe mode or whatever Microsoft call it this week?
Brian

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Harry Bloomfield; "Esq." wrote in
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I have asked to look at the above, which sort of runs, but in treacle mode.
Takes forever to boot up, press a button and it will maybe respond 5
minutes later.

It has Win10 installed on it, it seems to have a reasonable spec. I'm
wondering if there should be a recovery CD for it, or if anyone knows
where I could download from and burn a CD?