On Thursday, August 26, 2010 at 3:19:00 AM UTC-5, Dan Lanciani wrote:
I'm wondering if anyone has had any luck getting service under this
class action settlement. I have a 350MAV060120 AAKA furnace which
started giving problems in early spring. It came with a lifetime
parts warranty on the heat exchangers and my understanding is that
this settlement added a 20 year labor warranty. My service tech
had a fairly simple (~3 page) form to fill out with the results of
some tests (e.g., CO in the exhaust was off the scale) and I thought
this would be simple, but he has been going round with Bryant for
months now with no useful results. (Oddly they did not ask for
the pressure drop across the heat exchanger--it's about double the
nominal value.)

The last thing he said they sent was a new 17 page form that also
requests pictures (requiring the furnace to be disassembled before
they will send a replacement). He says they also say that if when
they get the heat exchanger back it does not have the type of failure
discussed in the settlement it will not be covered. They aren't talking
about covering labor either.

Seems to me that Bryant is trying to use the class action settlement to
narrow rather than expand the coverage. Obviously the original lifetime
warranty wasn't restricted to failures contemplated by the later class
action.

Dan Lanciani
ddl@danlan.*com