On 26/12/2019 11:28, ARW wrote:
My parents has a visit on the 23rd and were told that they were having a
new gas meter fitted and that it must go outside. Work started immediately.

I'll get some photos up in a couple of days and it's a total cows ****
of a job (pipework straight across the widow frame etc)

When my parents objected [1] about the work they were told "Either we do
it or we cut you off"

I presume they have some comeback over this. I'll also try and get
details of who actually did the work.

[1] And a police warning for my 75 year old Dad for using threatening
behaviour.


I agree with Richard's advice to go after whoever ordered the work
rather than any contractor. But I wouldn't rule out that being their
supplier if a "dumb" meter was replaced by a "smart" one: some idiot may
have set an end-year target for smart gas meters. And it does no harm to
copy in the supplier anyhow.

Turning up without notice is bang pit of order unless there was an
emergency. Transporters are supposed to give 5 days' notice of any
disruption to supply.

I'd ask explicitly under what authority, based on what evidence, they
would have disconnected if the new meter had been declined. And if they
would have forced entry to do so.

I'd also check if there were any independent witnesses to this threat to
disconnect. (The police perhaps!) If so, mention that as it might put
them of the all-too-common line that "what our highly-trained and
experienced operatives said seems to have been misunderstood".

Oh, and if the old meter was not a smart meter I'd check that the
paperwork they left showed the reading of the old meter. If not,
further cause for complaint and for a copy to the supplier.




--
Robin
reply-to address is (intended to be) valid