"Max Demian" wrote in message
o.uk...

The girl in
the store refused even to apologise for the defect as she didn't think
it was anything to do with her.

Why should it have anything to do with her. ?

Corporate responsibility should be part of good customer service.

Only if the employee in question is suitably compensated which I very much
doubt applies in this case.

Not everybody in life is fortunate enough to work for companies which
provide exemplary service to all their customers at all times, with cost
being no object. The reason the assistant was unable to explain what
had happened or thus apologise was because she was a lowly paid
untrained store assistant - as a matter of a company policy, as a
result of which doubtless higher management got larger bonuses.

Its the higher management who decided to hire lowly paid untrained
assistants who should be doing the apologising, if anyone should.

Even
if she had said it was because the film was out of date it would
have been something - though I don't remember whether she was aware
of that.

Why should she have been ? If you want to deal with highly trained
staff then you go to a specialist shop and pay the appropriate
price. Although obviously in this case there's always a chance
they might adopt an even less welcome, condescending air.
"With respect, of course your prints are unsatisfactory Sir, as the
film was out of date - didn't you realise this Sir ?
Here let me show you". Said in as loud a voice as possible for
the benefit of any other customer in the shop and his mates
out the back.

There's just no pleasing some people is there ?


michael adams

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