On 17/11/2019 21:15, Steve Walker wrote:

Possibly because so many government services are going online and not
having access puts people at a significant disadvantage - and costs
government departments at lot of time and money providing phone support
instead.

and to give them some praise my online dealings with government
departments online in the past few years (national insurance, tax
rebates, pension and passport renewal) have been very favourable and
must in the long run save a fortune in bureaucracy.

My recent passport renewal took a total of 7 days from submitting the
details and electronic photo on line to having the document in my hand.
Two days of that were reliant on Royal mail delivering my old passport
back to them. I got text messages telling me that the process had
started, the photo had been approved as acceptable, that they had
received the old passport and the new one was going to be printed and
couple telling me of the delivery slot.

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