On 13/11/2019 21:53, JoeJoe wrote:
A friend's new puppy bit through a telephone cable, and she doesn't have
a dialling tone any more, and the house phone doesn't work. She asked me
to have a look, so am planning to drop by tomorrow to see what I can do.

She sent me a few (pretty poor quality) photos, see he
https://imgur.com/a/cPQT0cJ

A few questions:

- There seem to be two cables entering the socket, one of them cut off.
Can I assume that the one coming from "the outside" is the one that is
cut off, and the other goes to an extension? I'll have a closer look
tomorrow of course.
- I am familiar with BT sockets, but hers is an NTL (now Virgin Media I
believe) one - she is on cable. Are they the same? (in terms of the wiring)
- There seem to be 3 wires connected within the socket. Is this because
the only cable left connected is the one going to an extension? (as in
http://www.telephonesuk.co.uk/wiring_info.htm)


Any tips will be much appreciated.

Thanks all for your replies.

Just been to see her and it was a 5 minute job - the incoming cable from
the outside was a bit crashed in one spot where the little devil (a
gorgeous friendly Samoyed) tried to sharpen its teeth. Luckily there was
plenty of slack, so I just cut it off and reconnected. The extension
cable in the photos has long been disconnected - just the ends were left
inside the socket, so removed those altogether.

PS: the damage was caused on the puppy's 2nd day in the house, and it
hasn't gone near anything it shouldn't have since.

Thanks again!