TheIRONslab m wrote
in oupdirect.com:

replying to Leon, TheIRONslab wrote:
I am having the same pinion gear problem. It has worked its way out of
the box and eaten up the gears and scraped the paint up and down the
bar. Do you have a contact I could try to get a resolution?


I had to provide customer service with a shxx boatload of documentation and
sent a video showing them that they're mfg/assembly process / parts were
broken. they sent me a new rack and pinion. The new pinon is now doing the
same thing.