On 08/10/2019 14:22, Peter Parry wrote:
On Tue, 8 Oct 2019 09:14:28 -0000 (UTC), Jethro_uk
wrote:

On Tue, 08 Oct 2019 09:35:37 +0100, The Natural Philosopher wrote:

Should I insist that they fix it?

This is one aspect of UK consumer law that is total and utter ********
(IMHO). The clowns have ****ed up once. Why on earth are you *required*
to have any faith in them thereafter ?

It is because the EU puts a premium on "keeping the contract alive"
and inserted the requirement that the company providing an inadequate
service be allowed to fix it. (Consumer Rights Act 2015 S49 to 55.)

So I should write again reminding them that they have not advanced any
proposals to fix it and warning them that if they fail to respond I will
have no recourse but court?


--
€œIdeas are inherently conservative. They yield not to the attack of
other ideas but to the massive onslaught of circumstance"

- John K Galbraith