On 20 Mar 2004 16:49:37 -0800, (Joseph)
wrote:

Just got done talking to my local Home Depot (for the second time)
regarding a foul-up on their part. I'm redoing my kitchen as the
first part of a remodel of the entire house. Anyways, I ordered a
tile-in sink from Home Depot to butt up against the new tile
countertop I'm putting in (no lip on the sink). The order says
tile-in sink. They sent me an undermount sink. The problem here is
that these two types of sinks are almost identical (at least in the
model I purchased). Same finish, same size...just that the undermount
has holes drilled that are too big for the faucets I purchased (they
dropped right through when I tried to install them).

First, check a plumbing supply house. There may be escutcheons that
will make the faucets work.

They admit the screw-up was their fault. They also have told me that
there is no faucet made that will fit the holes the size of the
undermount sink. However, since they did not do the installation,
they will do nothing for me other than replace the sink with a
tile-in. The undermount sink currently resides in the middle of my
tiled countertop (cemented it).

The store manager has been no help in resolving this situation in an
equitable manner. No refund/replacement without the sink (torn out of
my counter) and no money/credit towards the removal of the existing
sink.

Can anyone who's run into a similar situation give me any help on ways
to get Home Depot to do what's right here? I'm a do-it-yourself'er
simply trying to make my dollars stretch. I would like to believe
that the home supply stores out there understand that. But when they
refuse to take responsibility for screw-ups like this, it makes me
wonder what a do-it-yourself'er is supposed to do.

A DIY'er also has to take responsibility for their screwups. Home
Depot delivered the wrong item and is willing to replace it. But they
didn't tile it in, so it's not really their responsibility to remove
it either. They're already going to lose the cost of the sink, it
can't be resold. You installed it without knowing it was the wrong
item, but it's your responsibility to check that what you got is what
you ordered.

Jeff