On Monday, July 22, 2019 at 8:38:48 PM UTC-4, MarkK wrote:
Hi All,

I'm out in the sticks in NW Florida. Had a new metal roof with new
seamless gutters installed on a two story.

The roof looked decent enough but the gutter was just wrong looking. I
brought it up to the "project manager" and he said it would be "fine".
Problem is -- the metal roof overhangs the gutter about 75% or more of
the width of the gutter. Water comes off the roof and 90+ percent of it
goes right over the edge of the gutter and lands on the walkway and
stairs below. I'm no longer in Kansas -- I'm in crazy town.

I call genius project manager the day after I paid him and got his
answering machine. I left a polite detailed message about the problem.
On the machine, I told him it appears that the gutter needs a 2.5" or 3"
spacer off the fascia to be in a workable position. No answer 2 days
later.

I call him again. This time I reach him on the phone and politely
explain the problem .... again. He tells me he's "out of town" and won't
be back to the end of the week. He says he'll get back with me at the
beginning of the next week. He says a spacer is not needed. He says
he'll install some gizmo on top of the gutter. WTF? I don't see that
working. Perhaps some of you real pros know what this gent is talking
about?

I'm so far back in the sticks that getting another pro out here is
problematic. Skilled labor can be a crapshoot here. How far do I let
this gent go before bringing in another company from the nearest city and
taking the original guy to small claims court?

The obvious real problem here is that you're dealing with an incompetent
roofer. It was likely just as easy to do it right. I say likely, because
the only reason I can see for doing it wrong would be that he might have
figured out that by doing it that way it worked out to an even sheet of
material from bottom to top of the roof, so he saved some cutting. But it
was clearly done wrong and now your left with trying to get a shyster to
do it right and he may be incapable of that. Actually, IDK what really can
be done, because what's there is too long. Did you check this shyster out,
get references?

I'd say you should give him a chance to fix it, it's not exactly a real
emergency. Give him a couple weeks or so. But I also would insist on
knowing exactly what he's planning on doing, that you have to approve it.
I would not let him do something stupid, that will only make it worse.
If he can't do it right, then get another roofer who can, take pics and/or
videos of it, especially in a rain, then try to recover your costs from him.
You can probably win easily in small claims, collecting it though is another
matter.