On Tue, 23 Jul 2019 00:38:40 +0000 (UTC), MarkK
wrote:

Hi All,

I'm out in the sticks in NW Florida. Had a new metal roof with new
seamless gutters installed on a two story.

The roof looked decent enough but the gutter was just wrong looking. I
brought it up to the "project manager" and he said it would be "fine".
Problem is -- the metal roof overhangs the gutter about 75% or more of
the width of the gutter. Water comes off the roof and 90+ percent of it
goes right over the edge of the gutter and lands on the walkway and
stairs below. I'm no longer in Kansas -- I'm in crazy town.

I call genius project manager the day after I paid him and got his
answering machine. I left a polite detailed message about the problem.
On the machine, I told him it appears that the gutter needs a 2.5" or 3"
spacer off the fascia to be in a workable position. No answer 2 days
later.

I call him again. This time I reach him on the phone and politely
explain the problem .... again. He tells me he's "out of town" and won't
be back to the end of the week. He says he'll get back with me at the
beginning of the next week. He says a spacer is not needed. He says
he'll install some gizmo on top of the gutter. WTF? I don't see that
working. Perhaps some of you real pros know what this gent is talking
about?

I'm so far back in the sticks that getting another pro out here is
problematic. Skilled labor can be a crapshoot here. How far do I let
this gent go before bringing in another company from the nearest city and
taking the original guy to small claims court?




Take some photos of the installation and take some video of the
problem during a rain. .. not just to show us - but to get some
satisfaction in small claims court. Take photos and talk to other
homeowners about their steel roofing + gutters.
A friend of mine had a bunch of problems with a home renovation -
by a supposedly reputable company - he didn't get any follow-up
work done until he spoke to the company owner and said that he
was set to tell his story - all over social media -
the company owner decided, finally, to treat it as a priority -
because his name was on all the trucks and advertising ..
John T.