On 07/07/2019 12:30, T i m wrote:
Hi all,

Daughter recently took on her stepsisters flat when she passed away
recently (39) and in the process of cost-cutting, went from British
Gas to Bulb as her electricity supplier.

She was sent a new 'key' and yesterday put £20 on it but when she put
it in the meter, got an error message:

'Your new key isn't talking to the meter correctly' ;-(

Support isn't open until Monday and she only has £1.60 credit (as of
last night) and so is a bit worried about the fridge freezer (she left
it that late because it warns when you put in the new key in it will
wipe any remaining credit. A lesson learned though might have been to
do it during office hours).

I thought that when pre-payment meters run out of credit, they (possibly
with a button press) will allow emergency use (used to be about £5
worth) which is paid back when the next top-up is done?

Hmmm, just looked at Bulb and they list various types of meters, all of
which require inserting the pre-payment card as part of enabling the
emergency credit facility - which may not work if your daughter's card
isn't paired to the meter!

Surely they have a 24hr emergency line of some sort?

SteveW